Providing high quality end user support is our number one priority.
Our service team is the first point of contact to who we are at CompuVision and our entire organization revolves around the end user support you receive.
We escalate effectively and appropriately, are accessible, reliable, professional, accurate and kind. Our deskside support team are expert trouble-shooters who’ll quickly identify, assess and solve any technology problem you are encountering.
- After hours – 24/7
- Case tracking & reporting
- Incident management
- Multiple languages
- Password recovery
- Local personnel
- Mac & PC support
- Desktop management
- 24×7 & emergency response– 365 days a year
- Supportive Technical Experience
- End user support, fast response times (average response time 60 seconds), PODS
- Deskside support
- Microsoft application support & patch management
- AI (Artificial Intelligence) based next generation anti-virus & anti malware
Exceptional level of technical skill married to a friendly, human approach to customer service
While we have staffed our desk with the highest level of technical skill, we also think human attributes are extremely important. All of our support team takes Kindness Training to always make sure we are giving you the highest level of customer satisfaction. This is how we maintain our 97% Customer Satisfaction Score.
Phone Calls Taken
Managing successful outcomes for our clients.
“Thank you for the excellent explanations, the response rate, and the thoroughness of your investigations. I’m pleased with our decision to switch to your firm!”
President – Trigger
All of our Manage IT services.
Planing long-term IT roadmaps and enacting ambitious development projects to drive your business forward.
Ensuring your IT meets the highest level of compliance with regulatory standards and sector best practices.
Ensuring your systems run smoothly, and guaranteeing the very best end user experiences.
Managing your desktop environment to ensure a simple, fast and reliable virtual desktop performance.
Ensuring data security and scalability, with management, monitoring and administration of your servers.
Reducing your IT overhead with agile, scalable and efficient cloud computing.
Tracking your company’s assets, and ensuring you have the right tools and resources to manage them.
Managing your organization’s network to ensure performance and exceptional quality of service.
Procuring technology your business needs to succeed, through our contacts and purchasing power.
Looking for a partner? Try Managed Plus
We allow you to focus on what you're best at - running your business. We will take care of everything else.