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Help Desk

Providing an exceptional first point of contact to quickly identify issues and problems, ensure your system remains running smoothly, and guarantee the very best end user experiences.

Providing high quality end user support is our number one priority.

The relentless pursuit for the success of others, our noble promise, drives the levels of service you will receive on our IT Help Desk.

Our service team is the first point of contact to who we are at CompuVision and our entire organization revolves around the end user support you receive.

We escalate effectively and appropriately, are accessible, reliable, professional, accurate and kind. Our deskside support team are expert trouble-shooters who’ll quickly identify, assess and solve any technology problem you are encountering.

  • After hours – 24/7
  • Case tracking & reporting
  • Chat
  • Email
  • Incident management
  • Multiple languages
  • On-site
  • Password recovery
  • Local personnel
  • Mac & PC support
  • Desktop management
  • 24×7 & emergency response– 365 days a year
  • Patching
  • Supportive Technical Experience
  • End user support, fast response times (average response time 60 seconds), PODS
  • Deskside support
  • Microsoft application support & patch management
  • AI (Artificial Intelligence) based next generation anti-virus & anti malware

Exceptional level of technical skill married to a friendly, human approach to customer service

While we have staffed our desk with the highest level of technical skill, we also think human attributes are extremely important. All of our support team takes Kindness Training to always make sure we are giving you the highest level of customer satisfaction. This is how we maintain our 97% Customer Satisfaction Score.

Learn more about Kindness Training.

Tickets Handeled

88,004

Phone Calls Taken

43,856

Managing successful outcomes for our clients.

“Thank you for the excellent explanations, the response rate, and the thoroughness of your investigations. I’m pleased with our decision to switch to your firm!”

Larry Bannerman
President – Trigger

All of our Manage IT services.

Leveraging best practices and shared resources to positively impact your experience with IT.

Planing long-term IT roadmaps and enacting ambitious development projects to drive your business forward.

Ensuring your IT meets the highest level of compliance with regulatory standards and sector best practices.

Ensuring your systems run smoothly, and guaranteeing the very best end user experiences.

Managing your desktop environment to ensure a simple, fast and reliable virtual desktop performance.

Ensuring data security and scalability, with management, monitoring and administration of your servers.

Reducing your IT overhead with agile, scalable and efficient cloud computing.

Tracking your company’s assets, and ensuring you have the right tools and resources to manage them.

Managing your organization’s network to ensure performance and exceptional quality of service.

Procuring technology your business needs to succeed, through our contacts and purchasing power.

Looking for a partner? Try Managed Plus

We allow you to focus on what you're best at - running your business. We will take care of everything else.

Need more? Try Manage

CompuVision positively impacts your business with predictable results and strategic IT services.

Get Managed IT

Security needs? Learn about Protect

CompuVision uses top IT security tools and leverages the latest in AI technology to proactively protect your business.

Get Protected

Let’s start a conversation

Come for a tour to see how we can make a positive technology impact to your organization today. Or call to speak with a team member now.
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