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Client Support

Kindness Training for a More Supportive Technical Experience

Is it possible for a tech support call to make a client’s day better? We think so! Life is full of stressors, but tech support doesn’t have to be one of them. By implementing Kindness Training for our staff, we are paving the way for more empathetic and effective technical support.

We have created a comprehensive training component for all of our staff members who answer phones, emails or chat to ensure no matter how you reach out to us, you will be greeted with compassionate technical help.

Why Kindness Training?

As part of our noble promise to help in the pursuit of success for our clients, we asked ourselves how can we be kinder while also providing quality technical problem solving?

Kindness training allows us to do this by giving our staff the tools to engage with and relate to clients experiencing a technical problem. With empathy exercises, we learn to dial back the tech speak and practice our listening skills to provide support that not only solves technical issues but ensures our clients’ concerns are heard and addressed.

The Science of Kindness

Studies have shown that practicing kindness has physical and mental benefits including reducing stress. Practice is key. Simply saying “be kind” has little effect, but with Kindness Training we learn how to connect to our clients and their problems. It is, in effect, a way to learn to “walk a mile in someone else’s shoes.”

CompuVision is proud to bring more kindness to our clients and we look forward to growing our compassion alongside our clients’ success.

Current IT provider not compassionate? CompuVision practices kindness.

Do you feel like your current IT provider is letting you down? Does your in-house IT team have too much on their plate? Are you trying to take too much on yourself, and feeling overwhelmed?

CompuVision is proud to bring more kindness to our clients. Give us a call today, and we’ll help you develop ideal solutions to all your IT needs.

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